IT support that
fits how you
actually work.
Three clear packages for businesses with 5–50 people. Fixed pricing, published openly, with no hidden extras and no long-term contracts. Choose the level that fits today — and change as you grow.
Three packages. One clear price.
Each package builds on the last. Start with the level that fits now — and move up when you’re ready. Not sure which is right? Book a quick call and we’ll tell you honestly.
Core
Core
From £51 per user / month
Essential IT support for day-to-day working. Responsive, reliable, and everything you need to keep your business running smoothly — without unnecessary complexity.
- 1-hour response, real technicians
- Unlimited remote support
- Proactive monitoring & patch management
- Microsoft 365 backup
- Client portal & asset tracking
- Technology roadmap & business reviews
- Zero-cost hardware purchasing
Protect
Protect
From £68 per user / month
Everything in Core, plus proactive security and cyber resilience. Built for businesses that want stronger protection and Cyber Essentials readiness without managing it themselves.
- Everything in Core
- Cyber Essentials readiness
- 24-hour endpoint detection & response
- Microsoft 365 identity threat monitoring
- Security awareness training
- Network vulnerability scanning
- Email security & filtering
Complete
Complete
From £88 per user / month
Full infrastructure management included. No separate quotes, no surprise engineering costs. Everything your IT needs, maintained and improved as part of one all-inclusive price.
- Everything in Core & Protect
- Infrastructure changes included
- Ongoing infrastructure management
- Quarterly business reviews
- Lifecycle & capacity planning
- Continuous improvement built in
Want to know exactly what you’d pay? Use our pricing calculator — no sign-up required.
Calculate your priceCore
Essential IT support to keep your business running.
Core covers the fundamentals — responsive helpdesk, proactive monitoring, and everything your team needs to work without IT getting in the way. The right starting point for businesses that want dependable IT support without unnecessary complexity.
Target Response Times
Clear and agreed response targets so you know when help will be available. Issues are prioritised properly and handled efficiently to reduce disruption to your team.
Unlimited Remote Support
Unlimited remote support for everyday IT issues and faults. When something breaks, you speak to a real engineer who will help get things back on track.
IT Administration Tasks
Routine IT administration handled on your behalf, including user accounts, permissions and access changes. Keeps systems organised and reduces internal overhead.
Endpoint Protection
Protection installed and managed on supported devices to reduce common threats. Helps keep laptops and desktops safe during everyday use.
Proactive Monitoring
Continuous monitoring of devices and key services to spot issues early. Many problems are identified and resolved before users are even aware of them.
Patch Management
Operating systems and supported software kept up to date automatically. Reduces security risks and improves reliability across your IT estate.
Microsoft 365 Backup
Independent backup of Microsoft 365 data including email, SharePoint and OneDrive files. Protects against accidental deletion, corruption or loss.
Client Portal
A central portal to view support requests, assets and key information. Gives you visibility into what is happening and easy access to support.
Asset Tracking
Tracking of devices and users across your business. Supports better planning, security and lifecycle management.
Technology Roadmap
A clear overview of your current setup and recommended improvements. Helps you plan ahead and make informed decisions about future investment.
Regular Business Reviews
Scheduled reviews to discuss service performance and priorities. Ensures IT continues to support how your business operates.
Zero-Cost Hardware Purchasing
Hardware purchased on your behalf at no additional cost. You pay what we pay — no markups, no margins, no hidden fees.
Protect
Core, plus proactive security and cyber resilience.
Protect builds on Core by adding proactive security and continuous monitoring. It focuses on reducing risk, preventing incidents and getting you ready for Cyber Essentials — without you having to manage any of it. Ideal for businesses that want stronger protection and fewer surprises as they grow.
Protect includes everything in Core, plus the additional security features below.
Cyber Essentials Readiness
Systems aligned to Cyber Essentials requirements. We put the right controls in place to support accreditation and improve baseline security across your business.
Cyber Essentials IT Policy
Support with the security policies required for Cyber Essentials. Keeps expectations clear and provides documented guidance for your team.
Microsoft 365 Security Configuration
Microsoft 365 configured in line with Cyber Essentials guidance. Improves protection for user accounts, data and access across your organisation.
24-Hour Endpoint Detection
Continuous monitoring of devices for suspicious behaviour. Potential threats are identified and responded to quickly to limit impact on your business.
Microsoft 365 Identity Threat Response
Round-the-clock monitoring of user sign-ins and activity. Helps prevent account compromise and unauthorised access to your systems and data.
User Security Awareness Training
Ongoing training to help users recognise common cyber threats. Reduces the risk of mistakes that lead to incidents — your people are your biggest asset and biggest risk.
Network Vulnerability Scanning
Regular scanning to identify weaknesses in your network. Issues are highlighted early so they can be addressed before being exploited.
Email Security & Filtering
Advanced filtering to block spam, phishing and malicious emails. Keeps inboxes cleaner and reduces risk from the most common attack vector.
Complete
Full responsibility. One price. No surprises.
Complete is designed for businesses that want full responsibility taken off their plate. Infrastructure management, changes and improvements are all included — no separate project quotes, no unexpected engineering costs. One price. Everything covered. Peace of mind built in.
Complete includes everything in Core and Protect, plus full infrastructure management below.
Infrastructure Changes Included
Routine infrastructure changes and improvements are included within the service. No separate quotes for standard change and improvement work — it’s all part of the package.
Ongoing Infrastructure Management
Active management of servers, networks and cloud services. Keeps systems healthy, supported and performing as expected across your entire IT estate.
Maintenance & Optimisation
Regular maintenance to improve performance, reliability and resilience. Reduces long-term issues and keeps your infrastructure running at its best.
Quarterly Business Reviews
In-depth quarterly reviews to discuss priorities, performance and the road ahead. More detailed than the regular reviews in Core — with your full IT picture in front of us.
Lifecycle & Capacity Planning
Forward planning for hardware and infrastructure lifecycle. Helps you avoid unexpected costs and make informed investment decisions before problems arise.
Continuous Improvement
Ongoing identification and implementation of improvements to your IT environment. Your infrastructure gets better over time — not just maintained.
Clear pricing. No surprises.
Find out what it would cost
for your business.
Use our pricing calculator to see exactly what you'd pay before committing to anything. Then get a personalised quote sent straight to your inbox.
See pricing & get a quoteNo call required. No obligation. Prices confirmed before you commit.
Zero Cost Purchasing.
When you need hardware — laptops, monitors, networking equipment — we buy it on your behalf at cost. You pay exactly what we pay. No markups, no margins, no funny business.
Most IT companies make money on hardware. We don't. It's one of those things that should be obvious but rarely is.
See full pricingHow switching works.
Book a conversation
A relaxed call to understand your business and whether we're the right fit. No pressure, no scripts.
IT estate review
We audit what you've got — hardware, software, security, licences. You get an honest picture of where things stand.
Clear proposal
Fixed pricing, no surprises. You know exactly what you're getting before you commit to anything.
Smooth onboarding
We coordinate with your outgoing provider and make sure your team has support from day one.
Why ISS
IT support from people who actually care.
We’ve been supporting small businesses across Surrey and Sussex since 1992. We’re not a call centre and we’re not trying to sell you more than you need. We’re a team that gets to know your business and stays until the problem is solved.
Book a free callYou’ll always talk to a human
Real, experienced engineers on the helpdesk — not a call centre, not an AI agent. Someone who knows what they’re doing and takes ownership until it’s resolved.
1-hour response guarantee
Clear, agreed response targets on every package. When something goes wrong, you know exactly when help is coming — not a vague promise.
No long-term contracts
All packages run on a 90-day rolling basis. If we’re not delivering, you can leave. We think accountability should work both ways.
Proactive, not just reactive
We monitor, patch and plan ahead so problems get caught before they reach your team. Fewer surprises. Less disruption. More time to run your business.
Not sure which package is right? We’ll give you an honest recommendation — no sales pressure.
Calculate your price