IT support that fits
how you actually work.
Three clear packages for businesses with 5–50 people across Surrey and Sussex. Fixed pricing, published openly, with no hidden extras and no long-term contracts. Choose the level that fits today — and change as you grow.
Three packages.
One clear price.
Each package builds on the last. Start with the level that fits now — and move up when you're ready. Not sure which is right? Book a quick call and we'll tell you honestly.
Essential IT support for day-to-day working. Responsive, reliable, and everything you need to keep your business running smoothly — without unnecessary complexity.
- 1-hour response, real technicians
- Unlimited remote support
- Proactive monitoring & patch management
- Microsoft 365 backup
- Client portal & asset tracking
- Technology roadmap & business reviews
- Zero-cost hardware purchasing
Everything in Core, plus proactive security and cyber resilience. Built for businesses that want stronger protection and Cyber Essentials readiness without managing it themselves.
- Everything in Core
- Cyber Essentials readiness
- 24-hour endpoint detection & response
- Microsoft 365 identity threat monitoring
- Security awareness training
- Network vulnerability scanning
- Email security & filtering
Full infrastructure management included. No separate quotes, no surprise engineering costs. Everything your IT needs, maintained and improved as part of one all-inclusive price.
- Everything in Protect
- Infrastructure changes included
- Ongoing infrastructure management
- Quarterly business reviews
- Lifecycle & capacity planning
- Continuous improvement built in
Want to know exactly what you'd pay? Use our pricing calculator — no sign-up required.
Essential IT support to keep your business running. Core covers the fundamentals — responsive helpdesk, proactive monitoring, and everything your team needs to work without IT getting in the way.
The right starting point for businesses that want dependable IT support without unnecessary complexity.
Get started with CoreTarget Response Times
Clear and agreed response targets so you know when help will be available. Issues are prioritised properly and handled efficiently to reduce disruption to your team.
Unlimited Remote Support
Unlimited remote support for everyday IT issues and faults. When something breaks, you speak to a real engineer who will help get things back on track.
IT Administration Tasks
Routine IT administration handled on your behalf, including user accounts, permissions and access changes. Keeps systems organised and reduces internal overhead.
Endpoint Protection
Protection installed and managed on supported devices to reduce common threats. Helps keep laptops and desktops safe during everyday use.
Proactive Monitoring
Continuous monitoring of devices and key services to spot issues early. Many problems are identified and resolved before users are even aware of them.
Patch Management
Operating systems and supported software kept up to date automatically. Reduces security risks and improves reliability across your IT estate.
Microsoft 365 Backup
Independent backup of Microsoft 365 data including Email, SharePoint and OneDrive files. Protects against accidental deletion, corruption or loss.
Client Portal
A central portal to view support requests, assets and key information. Gives you visibility into what is happening and easy access to support.
Asset Tracking
Tracking of devices and users across your business. Supports better planning, security and lifecycle management.
Technology Roadmap
A clear overview of your current setup and recommended improvements. Helps you plan ahead and make informed decisions about future investment.
Regular Business Reviews
Scheduled reviews to discuss service performance and priorities. Ensures IT continues to support how your business operates.
Service Reporting
Clear reports showing support activity and trends. Helps you understand where time is being spent and where improvements can be made.
Zero-Cost Hardware Purchasing
Hardware purchased on your behalf at no additional cost. You pay what we pay — no markups, no margins, no hidden fees. Simple procurement, just as it should be.
Protect builds on Core by adding proactive security and continuous monitoring. It focuses on reducing risk, preventing incidents and getting you ready for Cyber Essentials — without you having to manage any of it.
Ideal for businesses that want stronger protection and fewer surprises as they grow.
Get started with ProtectCyber Essentials Readiness
Systems aligned to Cyber Essentials requirements. We put the right controls in place to support accreditation and improve baseline security.
Cyber Essentials IT Policy
Support with the security policies required for Cyber Essentials. Keeps expectations clear and provides documented guidance for your team.
Microsoft 365 Security Configuration
Microsoft 365 configured in line with Cyber Essentials guidance. Improves protection for user accounts, data and access across your organisation.
24-Hour Endpoint Detection
Continuous monitoring of devices for suspicious behaviour. Potential threats are identified and responded to quickly to limit impact on your business.
Microsoft 365 Identity Threat Response
Round-the-clock monitoring of user sign-ins and activity. Helps prevent account compromise and unauthorised access to your systems and data.
User Security Awareness Training
Ongoing training to help users recognise common cyber threats. Reduces the risk of mistakes that can lead to incidents — your people are your biggest asset and biggest risk.
Network Vulnerability Scanning
Regular scanning to identify weaknesses in your network. Issues are highlighted early so they can be addressed before being exploited.
Security Reporting
Clear, security-focused reporting showing risks, activity and improvements. Keeps you informed without unnecessary technical detail.
Email Security & Filtering
Advanced filtering to block spam, phishing and malicious emails. Keeps inboxes cleaner and reduces risk to users from the most common attack vector.
SIEM Platform
Advanced security monitoring available where higher levels of visibility are required. Suitable for more regulated or higher risk environments.
Complete is designed for businesses that want full responsibility taken off their plate. Infrastructure management, changes and improvements are all included — no separate project quotes, no unexpected engineering costs.
One price. Everything covered. Peace of mind built in.
Get started with CompleteInfrastructure Changes Included
Routine infrastructure changes and improvements are included within the service. No separate quotes for standard change and improvement work — it's all part of the package.
Ongoing Infrastructure Management
Active management of servers, networks and cloud services. Keeps systems healthy, supported and performing as expected across your entire IT estate.
Maintenance & Optimisation
Regular maintenance to improve performance, reliability and resilience. Reduces long-term issues and unexpected failures before they impact your business.
Quarterly Business Reviews
Structured quarterly reviews focused on improvement, risk and planning. Keeps IT properly aligned with your business goals and priorities — not just fixing problems.
Lifecycle Planning
Planning for the replacement and upgrades of hardware and software. Avoids surprises and spreads cost in a sensible way so you can budget with confidence.
Capacity & Performance Planning
Monitoring usage and performance trends over time. Ensures your systems continue to support growth without disruption as your team and workload expand.
Continuous Improvement
Best practice in IT and security changes over time. We regularly review and improve your systems and configuration to reflect this — keeping your environment current and well protected with no additional cost. As standards evolve, so does your IT.
Zero Cost Purchasing.
When you need hardware — laptops, monitors, networking equipment — we buy it on your behalf at cost. You pay exactly what we pay. No markups, no margins, no funny business.
Most IT companies make money on hardware. We don't. It's one of those things that should be obvious but rarely is.
See full pricingHow switching works.
Book a conversation
A relaxed call to understand your business and whether we're the right fit. No pressure, no scripts.
IT estate review
We audit what you've got — hardware, software, security, licences. You get an honest picture of where things stand.
Clear proposal
Fixed pricing, no surprises. You know exactly what you're getting before you commit to anything.
Smooth onboarding
We coordinate with your outgoing provider and make sure your team has support from day one.
Things people ask
before signing up.
A few questions that come up in almost every conversation.
What's included in each package?
All three packages include unlimited helpdesk support, remote monitoring, security patching and a dedicated account manager. Protect adds cybersecurity tools and Cyber Essentials preparation. Complete adds hardware procurement, laptop setups and network management. Full details are on the pricing page.
How quickly will you respond?
We guarantee a one-hour response during business hours (Monday–Friday, 9am–5pm). In practice, most tickets are picked up significantly faster. Critical issues are prioritised and escalated immediately.
Do I have to sign a long contract?
No. We work on 90-day rolling agreements. If you're not happy with the service, you can leave with 90 days' notice. We think that keeps us honest — we have to keep earning your business every quarter.
Can you support remote and hybrid teams?
Yes, fully. We support businesses across Surrey and Sussex with a mix of office, remote and hybrid workers. Our tools work across locations and devices, and your team can reach our helpdesk by phone, email or portal from anywhere.
What happens when something goes wrong out of hours?
For genuine emergencies outside business hours, we have an on-call process for critical issues. Routine requests will be picked up first thing the next working day. We'll be clear about what qualifies as critical during onboarding so there are no surprises.
Not sure which package
is right for you?
Book a free call and we'll ask the right questions, give you an honest recommendation, and tell you exactly what switching to ISS would look like — including how long it takes and what's involved.
Our IT Clarity and Planning Review gives you a complete audit, cost breakdown and roadmap — before you commit to anything.
Find out more →