Core
Solid, reliable IT support for day to day working
Core provides the essential support your business needs to keep systems running smoothly. When something goes wrong, you have a responsive support team ready to help and resolve issues quickly.
Alongside day to day support, Core includes the foundations that keep your IT stable and up to date, reducing disruption and frustration for your team.
Core is the right starting point for businesses that want dependable IT support without unnecessary complexity.
From £51 per user per month
Protect
Proactive IT support with built in cyber security
Protect builds on Core by focusing on proactive security and risk reduction. Your systems are monitored around the clock, with issues detected and responded to before they impact your business.
This level of support helps you put the right controls in place to be ready for Cyber Essentials accreditation, improving security and resilience across your IT.
Protect is ideal for businesses that want stronger protection and fewer surprises as they grow.
From £68 per user per month
Complete
Fully managed IT with peace of mind built in
Complete is our most comprehensive level of support. We take responsibility for keeping your IT infrastructure healthy, secure and include the time needed for upgrades, changes and new hardware setup.
Managing, maintaining, updating and changing your IT infrastructure is included as part of the service, removing the need for separate project quotes or extra engineering time.
Complete suits businesses that want an all inclusive price with no surprises.
From £88 per user per month
Core
Essential IT support to keep your business running
Core covers the fundamentals your business needs for reliable day to day IT support. It focuses on responsiveness, stability and visibility, giving you confidence that help is always available when you need it.
Target Response Times
Clear and agreed response targets so you know when help will be available. Issues are prioritised properly and handled efficiently to reduce disruption to your team.
Unlimited Remote Support
Unlimited remote support for everyday IT issues and faults. When something breaks or stops working, you can speak to a real engineer who will help get things back on track.
IT Administration Tasks
Routine IT administration handled on your behalf, including user accounts, permissions and access changes. Keeps systems organised and reduces internal admin overhead.
Endpoint Protection
Protection installed and managed on supported devices to reduce common threats. Helps keep laptops and desktops safe during everyday use.
Proactive Monitoring
Continuous monitoring of devices and key services to spot issues early. Many problems are identified and resolved before users are even aware of them.
Patch Management
Operating systems and supported software kept up to date automatically. Reduces security risks and improves reliability across your IT estate.
Microsoft 365 Backup
Independent backup of Microsoft 365 data including Email, SharePoint and One Drive files. Protects against accidental deletion, corruption or loss.
Client Portal
A central portal to view support requests, assets and key information. Gives you visibility into what is happening and easy access to support.
Asset Tracking
Tracking of devices and users across your business. Supports better planning, security and lifecycle management.
Technology Roadmap
A clear overview of your current setup and recommended improvements. Helps you plan ahead and make informed decisions about future investment.
Regular Business Reviews
Scheduled reviews to discuss service performance and priorities. Ensures IT continues to support how your business operates.
Service Reporting
Clear reports showing support activity and trends. Helps you understand where time is being spent and where improvements are being made.
Zero-Cost Procurement
Hardware purchased on your behalf at no additional cost. Simple procurement without markups or hidden fees.
Protect
Proactive IT support with built in cyber security
Protect builds on Core by adding proactive security and continuous monitoring. It focuses on reducing risk, preventing incidents and improving your overall security posture.
Cyber Essentials Readiness
Systems aligned to Cyber Essentials requirements, we put the right controls in place to support accreditation and improve baseline security.
Cyber Essentials IT Policy
Support with the security policies required for Cyber Essentials. Keeps expectations clear and provides documented guidance for your team.
Microsoft 365 Security Configuration
Microsoft 365 configured in line with Cyber Essentials guidance. Improves protection for user accounts, data and access.
24 Hour Endpoint Detection
Continuous monitoring of devices for suspicious behaviour. Potential threats are identified and responded to quickly to limit impact.
Microsoft 365 Identity Threat Response
Round the clock monitoring of user sign ins and activity. Helps prevent account compromise and unauthorised access.
User Security Awareness Training
Ongoing training to help users recognise common cyber threats. Reduces the risk of mistakes that can lead to incidents.
Network Vulnerability Scanning
Regular scanning to identify weaknesses in your network. Issues are highlighted early so they can be addressed before being exploited.
Security Reporting
Clear security focused reporting showing risks, activity and improvements. Keeps you informed without unnecessary technical detail.
Email Security and Filtering
Advanced filtering to block spam, phishing and malicious emails. Keeps inboxes cleaner and reduces risk to users.
SIEM Platform - optional
Advanced security monitoring available where higher levels of visibility are required. Suitable for more regulated or higher risk environments.
Complete
Fully managed IT with infrastructure care included
Complete is designed for businesses that want full responsibility taken off their plate. Managing, maintaining and improving your IT infrastructure is included as part of the service.
Infrastructure Changes Included
Routine infrastructure changes and improvements are included within the service. No separate quotes for standard change and improvement work.
Ongoing Infrastructure Management
Active management of servers, networks and cloud services. Keeps systems healthy, supported and performing as expected.
Maintenance And Optimisation
Regular maintenance to improve performance, reliability and resilience. Reduces long term issues and unexpected failures.
Quarterly Business Reviews
Structured quarterly reviews focused on improvement, risk and planning. Keeps IT aligned with business goals and priorities.
Lifecycle Planning
Planning for replacement and upgrades of hardware and software. Avoids surprises and spreads cost in a sensible way.
Capacity and Performance Planning
Monitoring usage and performance trends over time. Ensures systems continue to support growth without disruption.
Continuous Improvement
Best practice in IT and security changes over time. We regularly review and improve your systems and configuration to reflect this, keeping your environment current and well protected with no additional cost.
What can ISS do for you?
We typically work with organisations from startups to 50 users, providing strategic IT advice, implementation of new systems and platforms, followed by proactive management and maintenance by our jargon-free support team.