IT support in Horsham from
a team you can actually visit.
Proactive IT support for businesses with 5 to 50 people in Horsham and across West Sussex, including Crawley, Haywards Heath, Billingshurst and Burgess Hill. A real person answers, prices are published, and the same technician owns your problem until it is fixed.
Free 20 minute call. We'll tell you if we're not the right fit.
Local IT support that
knows Horsham.
Horsham is a thriving market town on the Surrey/Sussex border, home to a strong mix of professional services, engineering, construction and growing independent businesses. It's one of the most active commercial towns in West Sussex, and one we know well.
We're based in Cranleigh, around 12 miles from Horsham town centre, making us one of the closest established IT providers to the area. On-site visits to Horsham and the RH12/RH13 postcodes are quick and straightforward.
Many of our Horsham clients came to us having outgrown a smaller local supplier, wanting faster response times, better security and an IT partner that plans ahead rather than just reacting to problems: a roadmap and a budget you can take to the board.
We also look after businesses in Crawley, Haywards Heath, Billingshurst and Burgess Hill, so a team spread across West Sussex is no problem.
“We have been working with IT Support & Security for about 15+ years now and have always found them to be reliable, consistent in their service levels and knowledgeable. When our computers have failed they get them up and running again quickly. It is nice to know as the owner of the company that IT maintenance is one less thing for me to be worrying about.”Get an honest view of your IT
Free 20 minute call. We'll tell you if we're not the right fit.
Fast on-site response
If we can't fix it remotely, we can be in Horsham quickly. No waiting days for an engineer to turn up.
Typical clients
Engineering firms, construction companies, professional services, independent businesses.
Postcodes covered
RH12, RH13 and surrounding areas.
Real people, real answers
Call us and you'll speak to a technician, not a call centre or a chatbot.
IT support built for
Horsham businesses.
Helpdesk support, cyber security, Microsoft 365 and safe use of AI: everything your Horsham business needs to run smoothly.
IT Support
Real technicians and a 1-hour response. Three packages to choose from (Core, Protect and Protect & AI), from £53 per user per month.
View packages →Cyber Security
Help getting Cyber Essentials certified, plus 24-hour threat monitoring, so your business is protected and GDPR and tender ready.
Learn more →Automation & AI
Protect & AI keeps your AI use safe and properly managed. Our BUILD service creates practical automations that take repetitive admin off your team.
Learn more →Also: Microsoft 365 · Cloud Telephony · Pricing · FAQ
Questions about
IT support in Horsham.
Things Horsham businesses typically ask before getting in touch.
Do you cover Horsham and the surrounding area?
Yes. We support businesses in Horsham, Crawley, Billingshurst, Haywards Heath and across West Sussex. Most support is handled remotely, with on-site visits available when needed.
What size businesses do you work with?
We work with businesses with 5 to 50 employees, typically owner-managed businesses, professional services firms and growing SMEs. If you're in that range and don't have dedicated in-house IT, we're likely a good fit.
How do we get started?
Start with a free 20 minute call. We'll ask about your current setup, what's frustrating you, and whether we're the right fit. If we are, we'll arrange an IT review and put together a clear proposal, with a roadmap and a budget you can take to the board. No obligation.
How quickly do you respond to support requests?
We guarantee a one-hour response during business hours. In practice, most tickets are picked up significantly faster. Critical issues are prioritised and escalated immediately. You'll never be left waiting without an update.
What does switching IT provider actually involve?
Less than most people expect. A well-managed switch takes around four weeks. We handle the process from start to finish, including the handover from your existing provider, so your Horsham team keeps working throughout.
Do you offer fixed monthly pricing?
Yes. All our packages are priced per user per month with no hidden extras. You know exactly what you're paying before you sign up, and you can see our pricing openly on the website. Support packages run on 90-day rolling agreements, not long fixed contracts. The one exception is BUILD automation work, which has a 12-month minimum term and then rolls every 90 days.
Can you support our remote or hybrid workers?
Yes. Plenty of our clients have people in the office, at home and on the road. Our tools work across locations and devices, and your team can reach our helpdesk by phone, email or client portal from anywhere in West Sussex or beyond.
Which AI tool should we use?
For most businesses we recommend Microsoft Copilot. It works inside the Microsoft 365 you've already secured, using your existing files and permissions, with no new supplier or data agreement. ChatGPT and Claude are good choices too, and we support all three.
The tool is the easy part. Tidy permissions, a policy people know and a bit of training decide whether AI saves time or creates problems. That's what our Protect & AI package covers, at £83.50 per user per month (Microsoft 365 Business Premium required).