IT support in Sussex from
a team you can actually visit.
Proactive IT support for businesses with 5 to 50 people in Horsham, Crawley, Haywards Heath, Billingshurst and Burgess Hill, and across West and East Sussex. A real person answers, prices are published, and the same technician owns your problem until it is fixed. Since 1992.
Free 20 minute call. We'll tell you if we're not the right fit.
Sussex businesses deserve
IT support that gets them.
We're based in Cranleigh on the Surrey/Sussex border, which means Sussex businesses get the same fast, local service as our Surrey clients. When something goes wrong, you want someone who can be on-site in Horsham or Crawley quickly, not on the other end of a national helpline.
We've been supporting businesses across Surrey and Sussex since 1992. The South-East is our patch. We know its businesses, its industries, and what matters to growing companies here.
And when we can't fix something remotely, we're close enough to get there fast. Horsham is around 12 miles away; most of Sussex is within a couple of hours for an urgent visit.
“I have enjoyed the security of having IT Support & Security "on hand" ever since I started working independently from home 10 years ago. When my computer refuses to allow me to get on with my business, my initial panic is relieved as soon as I have made contact with ISS, knowing that they will sort it out for me, either online or by coming out and fixing it.”Get an honest view of your IT
Free 20 minute call. We'll tell you if we're not the right fit.
Close to the Sussex border
Based in Cranleigh, we're minutes from the Surrey/Sussex border. On-site visits to Horsham, Crawley and surrounding areas are quick and straightforward.
We know Sussex businesses
From professional services in Chichester to engineering companies in Crawley, we understand how South-East businesses operate and what they actually need from IT.
30+ years in the South-East
We've been supporting businesses across Surrey and Sussex since 1992. We're not going anywhere, and neither are our clients.
Real people, real answers
Call us and a technician picks up. No call centre, no AI chatbot, no "we'll get back to you". Just straight help from someone who knows their stuff.
IT support across
Sussex and beyond.
We cover West and East Sussex. Remote support works anywhere; on-site visits focus on the towns below, closest to our Cranleigh base.
Our closest Sussex town, around 12 miles away. Engineering, construction and professional services firms across the RH12 and RH13 postcodes.
Typical clients: engineering firms, construction companies, professional services, independent businesses.
One of the largest commercial centres in Sussex, from logistics and aviation supply chains to professional services and technology firms. Remote and on-site support across the RH10 and RH11 postcodes.
Typical clients: logistics, professional services, technology companies, growing SMEs.
A growing commercial centre of professional services, financial and healthcare businesses, many with hybrid teams that need IT to work wherever people are.
Typical clients: financial services, healthcare practices, professional services, recruitment agencies.
Professional services, creative and manufacturing businesses along the West Sussex coast. Remote support across the area, with on-site visits where needed.
Typical clients: professional services, creative agencies, manufacturing, education and charity sectors.
Also covering Brighton, Worthing, East Grinstead, Burgess Hill and surrounding areas. Get in touch to check your location.
What Sussex businesses
usually need.
Most of the businesses we support are office based, with 5 to 50 people and nobody in-house looking after IT. The pattern of what they need is remarkably consistent.
A helpdesk that answers the phone and owns the problem until it's fixed. Microsoft 365 managed properly: the right licences, backup of email and files, and security settings that are actually switched on. Protection against phishing, which is still how most small businesses get caught out. A tidy joiner and leaver process, so nobody keeps access they shouldn't.
Then the bigger picture. Cyber Essentials for the firms that tender or whose insurers ask for it. Sensible controls around AI now that staff are using it anyway. And a roadmap and a budget you can take to the board, so IT spend is planned rather than a surprise. That's what the Clarity and Planning Reviews are for.
Most problems are fixed remotely, because that's quickest. You call 01483 268477 or log it in the client portal, a technician responds within an hour, and they stay with it until it's sorted.
When something needs hands on the kit, a technician drives out from Cranleigh. For Horsham, Crawley and most of West Sussex that means on site within a couple of hours for urgent problems, and the same day in most cases. Planned work, like setting up new starters or moving office, is booked in with you. New hardware is bought at cost: you pay what we pay.
We cover Monday to Friday, 9am to 5pm as standard, with an on-call process for genuine critical issues.
IT support built for
Sussex businesses.
Day-to-day helpdesk support, cyber security and safe use of AI: the three things Sussex businesses ask us for most.
IT Support
Proactive helpdesk support from real technicians, with a 1-hour response guarantee. Choose from Core, Protect or Protect & AI, starting at £53 per user per month.
View packages →Cyber Security
From Cyber Essentials certification to 24-hour threat monitoring, we keep your Sussex business protected and your data safe, so you are GDPR and tender ready.
Learn more →Automation & AI
Put AI to work without putting your data at risk. Protect & AI keeps your AI use safe and properly managed, and our BUILD service creates practical automations that save your team time.
Learn more →Also: Microsoft 365 · Cloud Telephony · Pricing · FAQ
Three things that make us
different in Sussex.
We're not a national call centre or a one-man band. We're six technical people looking after around 600 devices, with three decades of experience supporting South-East businesses, some of them with us for 15+ years.
You'll always talk to a human.
When you call, you get an experienced technician, not a chatbot or someone reading from a script. We do use AI behind the scenes, but never instead of the person you speak to, and we take ownership until the problem is fixed.
We tell you exactly what you've got.
We give you a clear view of your whole IT setup: what it costs, what you're using and what you might be wasting. No more surprise bills. No more paying for licences you don't need.
We plan ahead with you.
With 30+ years supporting South-East businesses, we act as your own IT Director: a roadmap and a budget you can take to the board, reviewed with you at regular Clarity and Planning Reviews. No surprises, and nothing sold to you that you don't need.
Three packages.
One clear price.
Fixed monthly pricing per user, published openly. Every package includes a 1-hour response from a real technician and runs on a 90-day rolling agreement. Pick the level that fits now and move up when you're ready.
Core, from £53 per user per month
Unlimited remote support, proactive monitoring and patching, Microsoft 365 backup, a client portal and asset tracking, a technology roadmap with regular business reviews, and hardware bought at cost.
Protect, from £70 per user per month
Everything in Core, plus Cyber Essentials readiness, 24-hour endpoint detection and response, Microsoft 365 identity monitoring, security awareness training, vulnerability scanning and email filtering. For 10 users, Protect is £700 a month.
Protect & AI, £83.50 per user per month
Everything in Protect, plus an AI policy your staff actually know about, checks for AI tools nobody approved, permissions tidied before AI sees your files, and Copilot, ChatGPT or Claude managed for you. Microsoft 365 Business Premium required; AI licences are bought separately. Available from 1 October 2026.
Email-only users are £6.50 a month. Servers are covered by Server Support & Backup at £180 per server per month, and infrastructure projects are quoted separately. Registered charities get 10% off.
Questions about
IT support in Sussex.
Things Sussex businesses typically ask before getting in touch.
Do you cover all of Sussex?
Yes. We support businesses across East and West Sussex, including Brighton, Horsham, Crawley, Chichester, Eastbourne, Haywards Heath and surrounding areas. Most support is handled remotely, with on-site visits when needed.
How quickly can you get to us on-site?
For most of Sussex, we can be on-site within a couple of hours for urgent issues. We'll usually try to fix things remotely first, as it's quicker for everyone, but if you need someone in person, we'll come to you.
What size businesses do you work with?
We specialise in businesses with 5 to 50 employees, typically owner-managed businesses, professional services firms and growing SMEs. If you're in that range and don't have dedicated in-house IT, we're likely a good fit.
How long does it take to switch to ISS?
A well-managed switch typically takes around four weeks from first conversation to go-live. We handle the process, including the handover from your existing provider, so there's minimal disruption to your team.
Do you offer fixed-price contracts?
Yes. All our packages are fixed monthly pricing based on the number of users. No hidden extras, no surprise invoices. You know exactly what you're paying before you sign anything. Support packages run on 90-day rolling agreements; the only exception is BUILD automation work, which has a 12-month minimum term and then rolls every 90 days.
Can you help with Cyber Essentials?
Yes. We help businesses across Sussex achieve Cyber Essentials certification, particularly useful if you're tendering for contracts or want to demonstrate good security practice to clients and stakeholders. Readiness is included in Protect, and it leaves you GDPR and tender ready.
Do you work with businesses that have remote or hybrid teams?
Yes, fully. We support businesses with office, remote and hybrid workers. Our tools work across locations and devices, and your team can reach our helpdesk by phone, email or portal from anywhere in Sussex or further afield.
We're interested in AI. Where do we start?
Most businesses start with a free Automation Discovery call: 60 to 90 minutes, remote, ending with a short list of things worth looking at in more detail.
If your team is already using AI, our Protect & AI package keeps it safe: an AI policy, checks for tools nobody approved, tidier file permissions and properly managed Copilot, ChatGPT or Claude. It's £83.50 per user per month, with Microsoft 365 Business Premium required and AI licences bought separately.