IT support where a real
person answers. Every time.
Proactive IT for Surrey and Sussex businesses with 5 to 50 people. Fixed prices published online, a 1-hour response, and a 90-day rolling agreement. Since 1992.
Free 20 minute call. We'll tell you if we're not the right fit.
Is your IT provider
letting you down?
Most IT companies are built for big corporates. If you've got 5 to 50 people, that mismatch shows up every single day: in slow response times, confusing bills, and nobody who really understands your business.
“From start to finish your service has been more than excellent. The phone is answered immediately and everybody I have dealt with has been friendly, professional and on-the-ball.”Simon, MC
If your current provider is doing all this already, great. If you're not sure, a 20 minute call will tell you.
Get an honest view of your ITFree 20 minute call. We'll tell you if we're not the right fit.
Slow responses, poor communication
You log a ticket and hear nothing for hours. That's not support. That's stress.
The same problems keep coming back
A good IT partner fixes things properly. Obvious? You'd be surprised how rare it is.
Surprise bills and no clear plan
Your budget creeps up and nobody can explain what you're actually paying for.
Security feels like a minefield
Nobody's told you whether you're at risk, or what to say when a customer or tender asks for Cyber Essentials.
IT support the way
it should be.
You'll always talk to a human
Our helpdesk is staffed by experienced technicians, not an AI agent or a call centre script. The person you speak to takes ownership until the problem is fixed. We use AI behind the scenes to work faster, but never in place of that person.
We show you what you've got
We start by finding out what you have right now: what it costs, and what you're wasting or missing. Then you get fixed monthly pricing, published openly, with no surprise invoices.
We plan ahead with you
We act as your IT Director, with a roadmap and a budget you can take to the board. Regular Clarity and Planning Reviews mean no surprises, and we keep your security GDPR and tender ready, so you can sell to who you want.
1-hour response guarantee
Real technicians, not scripts“They have never let us down and always tried to find the best solutions without the usual "oh you need this new kit or software". Will talk to you without all the high tech jargon.”John, GOK
Simple pricing.
No hidden surprises.
Three clearly-priced packages for businesses with 5 to 50 people. Choose the level that fits and know exactly what you're getting.
Essential IT support and proactive management, done properly.
- 1-hour response, real technicians
- Unlimited remote support
- Proactive monitoring & patching
- Microsoft 365 backup
- Reviews with a roadmap and budget
- Zero-cost hardware purchasing
Everything in Core, plus the security to get Cyber Essentials ready.
- Everything in Core
- Cyber Essentials readiness
- 24-hour endpoint detection
- Microsoft 365 identity monitoring
- Security awareness training
- Network vulnerability scanning
Everything in Protect, plus AI governance so your team can use AI safely. From 1 October 2026.
- Everything in Core and Protect
- An AI policy your staff know about
- Finds and blocks unapproved AI tools
- Permissions review before AI touches your files
- Copilot, ChatGPT and Claude managed for you
- Automation Roadmap included
Not sure which level is right for you? Get an honest view of your IT on a free 20 minute call. Compare the packages in full.
Got servers? Server Support & Backup is £180 per server per month, and infrastructure project work is quoted separately.
The people who answer
your call.
When you ring ISS, a real technician picks up. Not a chatbot, not a first-line triage script. Six technical people looking after around 600 devices, so nobody is a ticket number. This is our team, on a normal Tuesday.
From first call to
fully supported.
Switching IT provider is easier than you think. Here's how a typical onboarding looks: no drama, no downtime.
Have a conversation
A free 20 minute call to understand your business and whether we're the right fit.
A look at what you've got
We check what you've got, what it costs, and what you're wasting or missing.
Clear proposal
Fixed pricing, confirmed before you commit. No jargon, no surprises.
We get to work
Your team is supported from day one, with regular reviews and a roadmap and a budget you can take to the board.
Proudly local.
Genuinely human.
Since 1992, we've been helping small businesses across Surrey and Sussex take control of their technology, without the jargon or headaches. We're still based in Cranleigh, and we still pick up the phone.
We know our customers by name. They know us. That's not an accident. It's how we think IT support should work.
- Approachable: helping is the point
- Credible: we've done the work, earned the wisdom
- Principled: we do what's right, not what's easy
- Proven: we only recommend what we use ourselves
Ready to take control
of your IT?
Free 20 minute call. We'll tell you if we're not the right fit. Or see what you'd pay first, with no call required.