Straight answers.
No waffle.

Our sweet spot is businesses with 5 to 50 people across Surrey, Sussex and the wider South-East. We’ve spent 30 years getting really good at exactly that size: not too small to matter, not so big that you’re lost in a queue.

If you’re outside that range, get in touch anyway. We’ll tell you honestly whether we’re the right fit.

A few things, genuinely:

• You always speak to a real technician: no AI bots, no non-technical first-line staff, no scripts. We use AI behind the scenes, but never in place of the person you talk to.
• We’re proactive, not reactive: we spot and fix problems before they affect your team.
• We tell you what you’ve got: clear visibility of your IT estate, what it costs, and what you might be wasting.
• We plan ahead with you: regular reviews with a roadmap and a budget you can take to the board, like having your own IT Director.

And if we’re ever not doing a good job, you can leave. Our support runs on a 90-day rolling agreement. No tricks.

“The team at ISS provided me with remote service support whenever required, always sorting out my problems in an efficient and very friendly manner. The assurance I have from knowing I can always call upon them is a true value add to my business.”Andrew, BL

We handle the heavy lifting. Here’s the typical process:

• Initial call: a relaxed conversation to understand your business and current setup
• IT estate review: we audit what you have, what you’re paying for, and what’s at risk
• Clear proposal: fixed pricing, no surprises, no jargon
• Smooth onboarding: we coordinate with your outgoing provider and make sure your team has support from day one

Most clients tell us switching was far less painful than they expected.

That’s our main focus and where most of our clients are based. We’re proudly a local business, based in Cranleigh since 1992.

If you have staff working elsewhere in the UK, we can support them too. Most day-to-day support is done remotely, wherever people are. For on-site visits, we focus on the South-East.

Our packages are designed around businesses with 5 to 50 people, and that’s where we do our best work. We do look after smaller businesses too, including people working on their own.

Get in touch and we’ll tell you honestly whether we’re the right fit, and what it would cost.

Yes. If you have an office manager or one technical person handling day-to-day questions, we work alongside them. They get a technical team to escalate to, and you get the monitoring, patching, backup and security that are hard to run on your own.

We agree who does what at the start, so nothing falls between the gaps.

You call, email or raise a ticket through your portal. Within one hour during business hours, a real technician will be looking at it. Not acknowledging it. Actually looking at it.

We take ownership of the problem and don’t close a ticket until the issue is genuinely resolved.

• Core: reliable day-to-day helpdesk support, monitoring and patch management. The essentials, done properly.
• Protect: everything in Core, plus advanced security monitoring, Cyber Essentials readiness and 24-hour endpoint detection.
• Protect & AI: everything in Protect, plus the controls to use AI safely. That means an AI policy your staff know about, finding and blocking unapproved AI tools, a tidy-up of who can see what, and Copilot, ChatGPT and Claude managed properly. See Protect & AI.

If you have servers, we look after them through Server Support & Backup (£180 per server per month). Larger infrastructure projects are quoted separately, so you know the cost before anything starts.

Not sure which level you need? Get an honest view of your IT on a free 20 minute call, or get a quote in 60 seconds.

Yes. Windows, Mac, Microsoft 365, a mix of devices and operating systems: we manage all of it under one service. You don’t need to worry about what box something runs on. That’s our job.

No problem. The majority of our support is delivered remotely anyway. Our monitoring, security tools and helpdesk all work regardless of where your team is, in the office, at home or on the road.

An email-only user is someone who needs a Microsoft 365 account for email and basic access, but doesn’t have a managed computer that needs full IT support. Trustees, non-exec directors and occasional contractors are common examples.

If you’re not sure how to classify someone, just ask. It’s not a trick to charge you more.

Yes. Your monthly cost is based on the number of people and devices you have. That’s it. We publish our pricing openly on the website. If you ever need something outside the agreed scope, we’ll confirm it clearly before any work starts.

No. Our IT support, including Protect & AI, runs on a rolling 90-day agreement. You stay because the service is good, not because a contract makes it painful to leave.

The one exception is BUILD, our automation service, which has a 12-month minimum term and then moves to 90-day rolling. We’ll always make that clear before you commit.

If you’d prefer a longer-term agreement for budget certainty, we can do that too. Just ask.

Your monthly cost adjusts as your headcount changes. If you hire people, the cost goes up proportionally. If you downsize, it comes down. We confirm any changes clearly before they take effect.

When you need hardware, we purchase it on your behalf at cost. You pay exactly what we pay, with no markup. Most IT companies make money on hardware. We don’t.

Yes. We offer a 10% discount for registered charities. Just let us know when you get in touch and we’ll apply it to your quote.

Yes. Our Protect package is designed to get you Cyber Essentials ready. We handle the technical controls, security policies, Microsoft 365 configuration and monitoring needed to support certification.

If your team uses AI, Protect & AI brings those tools inside your Cyber Essentials boundary too. That matters if you certify, or if customers ask you to prove how you handle their data.

Cyber Essentials is increasingly required to tender for contracts, especially with the public sector, and it keeps you GDPR and tender ready. It’s also good security practice, not just a box-ticking exercise.

Honestly? Most businesses with 5 to 50 people don’t know the answer to that. That’s not a criticism, it’s just reality. Security gaps are usually invisible until something goes wrong.

One of the first things we do for new clients is a thorough IT estate review, which gives you a clear, honest picture of where you’re exposed and what needs attention. No scaremongering, just facts.

We respond immediately. Our Protect and Protect & AI clients have 24-hour endpoint detection and Microsoft 365 identity threat monitoring, so we’re often aware of suspicious activity before you are.

In the event of an incident, we isolate, contain and recover as fast as possible, and communicate clearly throughout. No disappearing, no blame-shifting.

Yes. Security awareness training is included in our Protect and Protect & AI packages. It’s ongoing, not a one-off tick-box exercise. Your team is your biggest security asset and also your biggest risk.

Protect & AI adds AI to the training: handling data safely, checking what AI tells you, and spotting AI-generated phishing and deepfakes.

Yes. Microsoft 365 administration (user accounts, permissions, licences and configuration) is all part of our service. We make sure you’re on the right licences for what your team actually needs, and not paying for things you don’t use.

Many people assume otherwise, but Microsoft does not back up your data for you. They keep it available, but if you accidentally delete emails, files or SharePoint content, recovery isn’t guaranteed.

Independent Microsoft 365 backup, covering email, SharePoint and OneDrive, is included in all our support packages.

Yes. Getting more value from tools you already pay for is a core part of what we do, whether that’s Teams, SharePoint, Power Automate or Copilot.

Copilot is our default AI recommendation. It works inside the Microsoft 365 you’ve already secured, on your existing files and permissions, with no new supplier or data agreement. Microsoft also sells Business Premium with Copilot as a bundle, which costs less than adding Copilot separately.

Before Copilot goes near your files, it’s worth checking who can see what. That tidy-up is part of Protect & AI. For automations and workflows, see our AI & Automation service.

Yes, but only if it’s applied to the right things. We’re not interested in AI for its own sake. We care about removing admin that wastes your team’s time, reducing errors in repetitive processes, and making information flow more smoothly between systems.

The businesses that get the most from AI aren’t the ones who rush to buy licences. They’re the ones who first work out what’s actually slowing them down. That’s what our free Automation Discovery call is for.

It can be, if it’s set up properly. The risk is staff signing up for AI tools themselves, and sharing business or customer data before anyone has checked where it goes.

Protect & AI deals with that. You get an AI policy your staff know about, we find and block AI tools that haven’t been approved, we tidy up who can see what, and we run Copilot, ChatGPT and Claude on proper business accounts with the right data controls. Not sure which AI to use? Copilot is our default recommendation, and the reasons are on the AI & Automation page.

Yes. The Discovery call and BUILD are open to any business, whether or not we provide your IT support. Protect & AI is an IT support package, so that one comes with our support.

If you are an ISS support customer, we already know your setup, which makes everything faster and more joined up.

Traditional phone lines, especially old ISDN lines, are being switched off across the UK. A cloud system like 3CX replaces them with something more flexible, more reliable and usually cheaper, with no dependency on physical hardware in the office.

Your team can take calls from their desk phone, mobile or laptop. Same number, same experience, wherever they are.

We only recommend tools we use ourselves. 3CX is well-established, cost-effective and flexible. It doesn’t lock you into expensive proprietary hardware or complicated contracts. We’ve deployed and supported it across many clients and it’s consistently reliable.

Rather than charging per user, we price based on concurrent calls: how many calls your business needs to handle at the same time, plus any external numbers (DDIs) you need. This keeps it fair as your team grows.

Use our pricing calculator to get an estimate, or get a phone system quote in 60 seconds.