IT support in Surrey from
a team you can actually visit.
Proactive IT support for businesses with 5 to 50 people in Guildford, Godalming, Cranleigh, Farnham, Dorking, Haslemere and Woking. A real person answers, prices are published, and the same technician owns your problem until it is fixed. Since 1992.
Free 20 minute call. We'll tell you if we're not the right fit.
Surrey businesses deserve
IT support that gets them.
Most IT companies are built for big corporations or operate from a call centre miles away. When something goes wrong with your systems, you want someone who can be on-site in Guildford or Cranleigh quickly, not someone who's never heard of Surrey.
We've been based in Cranleigh since 1992. We know the area, we know the businesses here, and we understand what matters to a growing Surrey company. Our clients aren't a ticket number. They're neighbours.
And when we can't fix something remotely, we're close enough to get there fast. Guildford is 8 miles away; most of Surrey is within a couple of hours for an urgent visit.
“My company switched to IT Support & Security over 10 years ago and have not regretted doing so. They have never let us down and always tried to find the best solutions without the usual "oh you need this new kit or software". Will talk to you without all the high tech jargon. They know and understand our business and how important it is to have confidence that in a major breakdown they will get their people to us and stay until the job is done.”Get an honest view of your IT
Free 20 minute call. We'll tell you if we're not the right fit.
Local on-site support
When remote support isn't enough, we're close by. No waiting days for an engineer to travel from another county.
We know local businesses
From professional services in Guildford to engineering firms in Horsham, we understand how Surrey businesses actually operate.
30+ years locally
We're not a start-up and we're not going anywhere. Our clients trust us because we've been here for decades.
Real people, real answers
Call us and a technician picks up. No call centre, no chatbot, no "we'll get back to you". Just straight help.
IT support across
Surrey and beyond.
We cover the whole of Surrey. Remote support works anywhere; on-site visits focus on the towns below, where most of our clients are.
Professional services, creative agencies and growing firms in and around the town centre. Remote and on-site support across the GU1 to GU5 postcodes, 8 miles from our office.
Typical clients: professional services, marketing agencies, consultancies, financial advisers.
Our home town since 1992. Independent businesses in Cranleigh and the villages around it (Alfold, Ewhurst, Bramley). If you're local, we're local.
Typical clients: local businesses, professional services, family-run companies, charities.
Just over the border in West Sussex and firmly in our patch. Engineering, construction and professional services firms, many of which have outgrown their first IT provider.
Typical clients: engineering firms, construction companies, professional services.
Independent businesses and established local companies across Dorking and the Mole Valley district. Remote and on-site support across the RH4 and RH5 postcodes.
Typical clients: professional services, retail businesses, healthcare practices, local organisations.
Also covering Woking, Farnham, Haslemere, Godalming and surrounding areas. Get in touch to check your location.
What Surrey businesses
usually need.
Most of the businesses we support are office based, with 5 to 50 people and nobody in-house looking after IT. The pattern of what they need is remarkably consistent.
A helpdesk that answers the phone and owns the problem until it's fixed. Microsoft 365 managed properly: the right licences, backup of email and files, and security settings that are actually switched on. Protection against phishing, which is still how most small businesses get caught out. A tidy joiner and leaver process, so nobody keeps access they shouldn't.
Then the bigger picture. Cyber Essentials for the firms that tender or whose insurers ask for it. Sensible controls around AI now that staff are using it anyway. And a roadmap and a budget you can take to the board, so IT spend is planned rather than a surprise. That's what the Clarity and Planning Reviews are for.
Most problems are fixed remotely, because that's quickest. You call 01483 268477 or log it in the client portal, a technician responds within an hour, and they stay with it until it's sorted.
When something needs hands on the kit, a technician drives out from Cranleigh. For most of Surrey that means on site within a couple of hours for urgent problems, and the same day in most cases. Planned work, like setting up new starters or moving office, is booked in with you. New hardware is bought at cost: you pay what we pay.
We cover Monday to Friday, 9am to 5pm as standard, with an on-call process for genuine critical issues.
IT support built for
Surrey businesses.
Day-to-day helpdesk support, cyber security and safe use of AI: the three things Surrey businesses ask us for most.
IT Support
Proactive helpdesk support with a 1-hour response guarantee. Real technicians, not scripts. Three clear packages: Core, Protect and Protect & AI, from £53 per user per month.
View packages →Cyber Security
From Cyber Essentials certification to 24-hour threat monitoring, we keep your business protected and your data safe, so you are GDPR and tender ready.
Learn more →Automation & AI
Use AI safely with our Protect & AI package: a clear AI policy, checks for unapproved AI tools and Microsoft Copilot set up properly. Our BUILD service then automates the admin that slows your team down.
Learn more →Also: Microsoft 365 · Cloud Telephony · Pricing · FAQ
Three things that make us
different in Surrey.
We're not a national call centre or a one-man band. We're six technical people looking after around 600 devices, with three decades of experience supporting Surrey businesses, some of them with us for 15+ years.
You'll always talk to a human.
Our helpdesk is staffed by experienced, technical people, not an AI agent and not first-line scripts. We use AI behind the scenes, but never in place of the person you speak to. And we own your problem until it's fixed.
We tell you exactly what you've got.
We give you a clear picture of all your IT: what it costs, what you're using and what you might be wasting. No more surprise bills. No more paying for things you don't need.
We plan ahead with you.
With 30+ years supporting Surrey businesses, we act as your own IT Director: a roadmap and a budget you can take to the board, reviewed with you at regular Clarity and Planning Reviews. No surprises, and nothing sold to you that you don't need.
Three packages.
One clear price.
Fixed monthly pricing per user, published openly. Every package includes a 1-hour response from a real technician and runs on a 90-day rolling agreement. Pick the level that fits now and move up when you're ready.
Core, from £53 per user per month
Unlimited remote support, proactive monitoring and patching, Microsoft 365 backup, a client portal and asset tracking, a technology roadmap with regular business reviews, and hardware bought at cost.
Protect, from £70 per user per month
Everything in Core, plus Cyber Essentials readiness, 24-hour endpoint detection and response, Microsoft 365 identity monitoring, security awareness training, vulnerability scanning and email filtering. For 10 users, Protect is £700 a month.
Protect & AI, £83.50 per user per month
Everything in Protect, plus an AI policy your staff actually know about, checks for AI tools nobody approved, permissions tidied before AI sees your files, and Copilot, ChatGPT or Claude managed for you. Microsoft 365 Business Premium required; AI licences are bought separately. Available from 1 October 2026.
Email-only users are £6.50 a month. Servers are covered by Server Support & Backup at £180 per server per month, and infrastructure projects are quoted separately. Registered charities get 10% off.
Questions about
IT support in Surrey.
Things Surrey businesses typically ask before getting in touch.
Do you cover all of Surrey?
Yes. We're based in Cranleigh and support businesses across the whole of Surrey, including Guildford, Woking, Reigate, Farnham, Epsom, Dorking and everywhere in between. Most support is handled remotely, with on-site visits when needed.
How quickly can you get to us on-site?
For most of Surrey, we can be on-site within a couple of hours for urgent issues. We'll always try to resolve things remotely first (it's faster for everyone), but when you need us there in person, we'll come.
What size businesses do you work with?
We specialise in businesses with 5 to 50 employees, typically owner-managed businesses, professional services firms and growing SMEs across Surrey. If you're in that range and don't have in-house IT, we're likely a good fit.
How long does it take to switch to ISS?
A well-managed switch typically takes around four weeks from first conversation to go-live. We handle the process, including the handover from your existing provider, so there's minimal disruption to your team throughout.
Do you offer fixed-price contracts?
Yes. All our packages are fixed monthly pricing based on the number of users. No hidden extras, no surprise invoices. You know exactly what you're paying before you sign anything, and our support packages run on 90-day rolling agreements. The one exception is automation work through our BUILD service, which has a 12-month minimum term and then rolls every 90 days.
What happens if something goes wrong outside business hours?
We cover Monday to Friday, 9am to 5pm as standard. For genuine critical issues outside those hours, we have an on-call process. We'll be clear during onboarding about what qualifies as critical so there are no surprises.
Can you help us get Cyber Essentials certified?
Yes. Cyber Essentials certification is something we help a lot of Surrey businesses with, particularly those tendering for public sector contracts or wanting to demonstrate good security practice to clients. Readiness is included in Protect. We'll assess where you are and guide you through the process, so you're GDPR and tender ready.
Can you help us use AI safely?
Yes. Our Protect & AI package adds an AI policy your staff actually know about, checks for AI tools nobody approved, a tidy-up of who can see which files, and proper management of Microsoft Copilot, ChatGPT or Claude. It's £83.50 per user per month. Microsoft 365 Business Premium is required and AI licences are bought separately. More about Protect & AI.
If it's automating admin you're after, start with a free Automation Discovery call.