IT Support
Unlimited help, proactive care, and no tech jargon — just solid support your team can count on.
Cyber Security
Serious protection for small businesses — covering your people, your devices and your data.
Cloud Phones
A flexible phone system that works in the office, at home or on the go — with crystal-clear calls, smart features and simple pricing.
IT Support
IT that just works — without the faff.
Cyber Security
Cyber threats don’t care how big your business is — but we do.
Cloud Phones
Business phones that just work — without the faff or inflated costs.
IT Support
IT that just works — without the faff. Our fixed-price IT support is built for small businesses with up to 50 staff across Surrey and Sussex.
Whether you need quick fixes, clever advice, or someone to just take IT off your plate, we’re your team. No jargon. No long-term contracts. Just solid support from real people who get what small businesses need.
Guaranteed Response
With a guaranteed 1-hour technical response, you won’t be left waiting or wondering. Whether it’s a glitch, a gremlin or something’s just not working, we’re on it. No delays, no chasing — just support that shows up when it matters
User Support
IT Admin Tasks
Need a new user set up? Someone changing roles? We’ve got it.
All those small-but-important jobs (up to 15 minutes) are included — like creating users, tweaking file permissions, sorting shared mailboxes, and managing licences. Quick, simple, done.
Anti-Virus Protection
We use next-generation antivirus and ransomware protection to guard your business. It’s monitored, managed, and always ready — so you can focus on your work, not worry about threats.
Proactive Monitoring
Patch Management
Need extra protection? We also offer optional app patching to keep your third-party software just as secure.
Microsoft 365 Backup
We provide an independent backup solution with at least 3 months’ retention (and longer if needed), so your emails, files and Teams data are safe, restorable, and in your control.
Client Portal
Your dedicated client portal gives you a live view of everything: support tickets, open projects, documentation, service reports, invoices and more. It’s your IT, so you should always know what’s going on.
IT Asset Management
Our asset management tools show what equipment you’ve got, where it is, and how it’s performing — helping you get the most out of your investment. From laptops and desktops to printers, firewalls and Wi-Fi, we keep an eye on it all.
Technology Roadmap
We’ll take the time to understand where your business is headed, then build an IT roadmap to help you get there. Whether you're growing, hiring, or changing the way you work, we’ll plan the tech you’ll need. No surprises. No panic spends. Just smart, steady progress that supports your success
Subscription Management
If you’ve bought it through us, we’ll track it, manage it, and help make sure you’re only paying for what you actually need — nothing more.
System Documentation
Service Reporting
You’ll get a regular, easy-to-read report showing what we’ve been up to, how your systems are doing, and what else we can improve. No tech speak, just useful insights to help your business get more from IT.
Cyber Security
Cyber threats don’t care how big your business is — but we do.
Our fully managed cyber security service is built for small teams that need serious protection without the tech overload. From email filtering to training your team not to click dodgy links, we take care of it all.
It’s everything you need to stay safe, compliant and confident — in one fixed-price package.
Cyber Essentials Ready
We help you get ready for the UK Government’s Cyber Essentials standard — and keep you there. Whether you need to get certified for the first time or stay compliant year after year, we’ve got your back. We take care of the technical bits behind the scenes and give you clear guidance on the rest, so you can tick the box confidently and show your customers you're taking security seriously.
Managed Endpoint Detection & Response (EDR)
Managed Identity Threat Detection & Response
We watch your Microsoft 365 and other key systems for signs that someone’s trying to sneak in — even if they’ve guessed the right password. If something looks suspicious, we’re alerted and ready to step in straight away. Your identity is your first line of defence online, and we make sure no one’s pretending to be you or your staff.
Managed Security Awareness Training
Vulnerability Scanning
Think of this as your regular IT check-up. We scan your systems behind the scenes to find any weak points hackers might exploit — things like unpatched software, outdated settings or exposed devices. Then we help fix them before they become a real risk to your business.
Email Security & Filtering
Your inbox is the front door for most cyber threats — and we put a bouncer in front of it. We filter incoming emails for spam, viruses, phishing attempts and dodgy attachments, helping to keep your team safe and your business protected. Less junk, fewer risks, more peace of mind.
Cyber Essentials IT Policy Template
Documentation doesn’t have to be difficult. We provide you with a ready-made IT policy template that ticks all the boxes for Cyber Essentials and sets clear expectations for your team. Just add a few details about your business, and it’s good to go — no jargon, no stress, and no starting from scratch.
Cloud Phones
Business phones that just work — without the faff or inflated costs.
Our 3CX-powered phone system gives you crystal-clear calls and all the smart features you’d expect — but with one big difference:
You’re charged by the number of simultaneous calls, not how many users you have.
That means your whole team can have their own extension without driving up the price — ideal for growing businesses or part-time staff.
Use desk phones in the office, softphones on laptops, or mobile apps when you’re on the move — it all works seamlessly, and you can mix and match however you like.
Fully cloud-hosted, easy to manage, and backed by a support team that actually picks up the phone.
Cloud Hosted
Your phone system lives in the cloud — not in a dusty cupboard. That means no hardware to maintain, no costly on-site kit, and no disruption if your team moves or grows. Whether you're at your desk or working remotely, your calls go wherever you do, with the same great quality and reliability.
No Shared Environments
Licensed by Concurrent Calls
Unlike most systems that charge per user, we only charge based on how many people are on the phone at the same time. If you’ve got a big team but only a few regular callers, you can save a bundle. It’s smart, scalable pricing that works for small businesses.
Additional Users at No Cost
Add as many users or extensions as you like — seriously. Because we license by concurrent calls, adding new team members doesn’t increase your costs. Ideal for growing businesses, part-timers or seasonal staff who need a line but don’t all call at once.
International Breakouts
Need to call clients abroad without racking up big bills? With international breakout, you can make local calls in other countries — at local rates. It’s perfect for businesses with overseas customers or remote teams. Whether you're calling from the UK or abroad, we’ll help you stay connected without the cost shock.
Call Recordings
Want to keep track of important conversations? Our built-in call recording makes it easy — whether for training, quality assurance, or compliance. Better still, it’s PCI-compliant, meaning sensitive card details can be excluded from recordings to help you stay on the right side of data regulations.
Digital Receptionist
Make sure every caller gets a great first impression. Our digital receptionist answers calls with a professional greeting and directs people to the right place — even outside working hours. No missed calls, no confusion, just smooth and simple call handling.
Hunt Groups
Share incoming calls across your team to make sure someone always answers. You can ring phones in a set order, all at once, or however you prefer. It’s perfect for sales teams, support desks or anyone who needs to stay responsive.
Call Queues
When things get busy, your callers don’t have to hear a dead line. They’ll be held in a professional queue with your choice of messages or music, and automatically connected as soon as someone’s free. No more missed opportunities or frustrated clients.
Voicemail
If no one can answer, your voicemail steps in. Callers can leave a message, which gets delivered straight to your inbox so you can listen back anytime, anywhere. It’s simple, reliable and helps you stay on top of everything.
Use It Your Way
You’re not tied to one device. Use a desk phone in the office, a softphone on your computer, or a mobile app when you’re out and about — or mix and match across your team. It’s all included, easy to set up, and works wherever business takes you.
Additional Services
Some services we provide as add-ons to our normal service plans, these can be added to any plan and will enhance your IT services and security.
On-Site Support
Repairs and upgrades
Installations
Server Backup
Virtual IT Director
What can ISS do for you?
We typically work with organisations from startups to 50 users, providing strategic IT advice, implementation of new systems and platforms, followed by proactive management and maintenance by our jargon-free support team.